IT & Compliance - DSMG

Key Responsibilities:

1. IT & System Implementation for Collections

• Lead the implementation and enhancement of

  Loan Management Systems (LMS)

  ,

  Collection Management Systems (CMS)

  , and

  CRM tools

  to improve operational efficiency.
• Develop and execute

  automation projects

  for digital collections, including:
• AI-based

  predictive models

• Self-service

  payment portals

• Automated follow-ups (SMS, WhatsApp, IVR, Email, App Notifications)
• Ensure

  seamless integration

  with digital payment platforms (UPI, Net Banking, NACH, Auto-Debit, Payment Gateways).
• Collaborate with IT teams to

  enhance cybersecurity and data protection

  across collections systems.

2. Business Requirement Document (BRD) Preparation & Implementation

• Define and document

  business requirements

  for collections IT systems in coordination with stakeholders.
• Draft BRDs for

  system enhancements and new developments

  in collaboration with IT, operations, and collections teams.
• Oversee

  User Acceptance Testing (UAT)

  and ensure successful deployment of solutions aligned with business goals.
• Monitor system performance post-deployment and recommend optimizations.

3. Compliance & Regulatory Adherence

• Ensure strict adherence to

  RBI/NBFC guidelines

  for both digital and non-digital collections.
• Establish internal

  audit and governance frameworks

  to manage legal and reputational risks.
• Collaborate with legal teams on

  regulatory filings

  ,

  dispute resolution

  , and

  grievance handling

  .
• Enforce

  data privacy and cybersecurity

  protocols in accordance with regulatory standards.

4. Manpower Planning & Workforce Efficiency

• Develop efficient

  manpower strategies

  for field collections, tele-calling, legal recovery, and digital operations.
• Implement

  AI-based workforce allocation models

  to maximize productivity and reduce costs.
• Define

  KPI-driven performance frameworks

  for monitoring and improving agent performance.
• Conduct training programs on

  compliance

  ,

  digital tools

  , and

  customer negotiation

  .
• Manage engagement with

  third-party collection agencies

  for external recovery support.

5. Budget Planning & Cost Optimization

• Prepare and manage the

  annual collections budget

  , including IT investments, legal costs, and workforce expenses.
• Identify

  cost-effective recovery methods

  and leverage

  digital strategies

  for cost savings.
• Analyze

  collections cost vs. recovery rates

  and coordinate with finance teams for optimal fund utilization.

6. Incentive Structure Design & Performance Management

• Design

  performance-based incentive structures

  for in-house teams and agency partners.
• Use

  data-driven models

  for incentives based on:
• Collection Efficiency (CE)
• Roll-Back Metrics
• Legal Resolution Performance
• Develop

  automated incentive tracking

  integrated with dashboards.
• Align incentives with

  compliance standards

  to avoid unethical recovery practices.

7. Performance Monitoring & Reporting

• Create and manage

  real-time dashboards

  to monitor:
• Collection performance
• Delinquency trends
• Workforce efficiency
• Generate and present

  MIS reports

  ,

  KPI analyses

  , and

  forecasting insights

  to senior leadership.
• Provide

  root cause analysis

  of slippages and suggest corrective actions.

Key Skills & Competencies:

• Proven expertise in

  IT-driven collections

  , system implementation, and BRD documentation.
• Strong understanding of

  RBI/NBFC collection regulations

  , compliance standards, and risk mitigation practices.
• Proficient in performance analytics, reporting tools, and digital collection technologies.
• Excellent leadership, stakeholder management, and cross-functional collaboration skills.