Job
Description
As the Commercial Application IT Service Owner, your main responsibility is to ensure the end-to-end delivery, business performance, and continuous improvement of global commercial IT applications or platforms such as CRM, sales enablement, pricing tools, and e-commerce systems. Your role involves guaranteeing that these applications meet business needs, deliver value, remain secure, and operate effectively throughout their lifecycle. Key Responsibilities: - Act as the single point of accountability for the performance, stability, and continuous improvement of designated commercial applications. - Own and maintain the application service roadmap aligned with Commercial Business Process Owners, business goals, and IT strategy. - Ensure compliance with IT governance, policies, security, and regulatory requirements. - Work closely with commercial, sales, marketing, and finance stakeholders to understand needs and ensure applications deliver business value. - Manage vendor relationships and contracts where third-party providers support the application. - Oversee daily operations, service levels, incident and problem resolution, and performance monitoring. - Drive operational excellence through automation, standardization, and proactive monitoring. - Manage the applications IT budget including licensing, support, and development costs. - Forecast demand for new features, upgrades, or capacity, and plan accordingly. - Lead application upgrades, patching cycles, integrations, and end-of-life transitions. - Identify opportunities to optimize application performance, user experience, and business processes. - Track KPIs and user satisfaction to inform improvements and justify investments. Qualifications Required: - Bachelor's degree in Information Technology, Computer Science, Business, or a related field. - 5+ years of experience managing enterprise or commercial applications (e.g., Salesforce, SAP CRM, Oracle Commerce, CPQ tools). - Proven track record of service ownership or service management in an ITIL or DevOps environment. - Experienced in translating demand from Idea to requirements that are used as a basis for workload estimation and (detailed) solution design. - Proven Project Management skills, leading small to medium-size projects and familiar with common project methodologies (Agile, Prince II). - Strong understanding of IT service delivery, SaaS/PaaS models, SLAs, and vendor management. - Excellent communication, stakeholder management, and business analysis skills. - Familiarity with Agile or ITIL frameworks. - Experience in a commercial/sales-focused IT environment. As the Commercial Application IT Service Owner, your main responsibility is to ensure the end-to-end delivery, business performance, and continuous improvement of global commercial IT applications or platforms such as CRM, sales enablement, pricing tools, and e-commerce systems. Your role involves guaranteeing that these applications meet business needs, deliver value, remain secure, and operate effectively throughout their lifecycle. Key Responsibilities: - Act as the single point of accountability for the performance, stability, and continuous improvement of designated commercial applications. - Own and maintain the application service roadmap aligned with Commercial Business Process Owners, business goals, and IT strategy. - Ensure compliance with IT governance, policies, security, and regulatory requirements. - Work closely with commercial, sales, marketing, and finance stakeholders to understand needs and ensure applications deliver business value. - Manage vendor relationships and contracts where third-party providers support the application. - Oversee daily operations, service levels, incident and problem resolution, and performance monitoring. - Drive operational excellence through automation, standardization, and proactive monitoring. - Manage the applications IT budget including licensing, support, and development costs. - Forecast demand for new features, upgrades, or capacity, and plan accordingly. - Lead application upgrades, patching cycles, integrations, and end-of-life transitions. - Identify opportunities to optimize application performance, user experience, and business processes. - Track KPIs and user satisfaction to inform improvements and justify investments. Qualifications Required: - Bachelor's degree in Information Technology, Computer Science, Business, or a related field. - 5+ years of experience managing enterprise or commercial applications (e.g., Salesforce, SAP CRM, Oracle Commerce, CPQ tools). - Proven track record of service ownership or service management in an ITIL or DevOps environment. - Experienced in translating demand from Idea to requirements that are used as a basis for workload estimation and (detailed) solution design. - Proven Project Management skills, leading small to medium-size projects and familiar with common project methodologies (Agile, Prince II). - Strong understanding of IT servic
