IT COE Sales Manager

Job Description

Job Location: Pune Company description Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella , Tic Tac , Ferrero Rocher , Raffaello , Kinder Bueno and Kinder Surprise . As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 40,000 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them. Diversity Statement About the Role: The IT CoE Sales Manager works in the Global CoE Sales team and cooperates with the Global IT organization (DC, Platforms, COEs and Regions) to effectively deploy and support IT Sales applications to the business community in accordance with the IT global architecture, for the following applicative areas: Order to Cash Intercompany sales Sales force automation The role is based in Pune (Ferrero India Head Office). Main Responsibilities: Functional & Technical Design Perform the application design, define and validate functional and technical specifications and ensure they comply with the enterprise IT architecture and business needs. Support the activation of services by analyzing functional/non-functional requirements, developing technical architecture options and recommendations. Collaborate with IT partners and third parties to design, build and deploy required technologies, skills and procedures. Supervise impact analysis of upgrades regarding technical aspects and data, and facilitate smooth transition from existing version to the new version. Supervise data migration and ensures data consistency Manage the decommissioning of redundant applications / hardware / infrastructure aligned with roadmap. Supports IT operations in the set-up of required infrastructures (server, storage, security, operation tools, service management tools, communication) Works with Service Lead and Service Management to support achievement of Service level targets Configuration Prepare and deploy system configuration Maintain up-to-date inventory, asset and configuration information Perform the quality assurance on software developments, configurations, and ensure quality of delivery. Testing Lead testing efforts for large and complex applications Create test plans and schedules Create and implement test cases on project requirements Report defects and escalate issues Interact with team throughout development process Troubleshoot new builds and post-production issues Follow and analyze issues gathered in bug tracking system Edit and support solution documentation Review reports for accuracy and determine discrepancy Project Management Manages the delivery of the application/infrastructure solutions (improvements, enhancement, upgrades) to ensure alignment to demand requirements and Service Level Agreements targets, while maintaining coherence within the overall architecture Supports the Handover process towards the Run organization and Global IT Services. Service Management Is responsible for level 3 support. Ensures any issues related to applications, interfaces or infrastructure performance and availability is solved as per the agreed Service Level Agreements Manages incidents and problems (level 3 support) Who we are looking for: Education: Bachelor s degree in information technology, Engineering or equivalent with 7-15 years of experience SPECIFIC KNOWLEGE University degree in IT or related field Strong experience in enterprise SAP ERP, in particular SAP-Sales and Distribution. S4HANA is a plus. Solid knowledge and business understanding of FMCG industry with demonstrated outcomes, achievements in digitalization, business process automation & IT application systems support Good communication skill to influence and build consensus with senior business partners Customer focus and ability for multitasking, Self-motivation and drive for ongoing development Advanced level of English. Job Referral Code :B How to be successful in the role and at Ferrero: Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.