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Cognizant
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IT Asset Management - HAM (ServiceNow)

IT Asset Management - HAM (ServiceNow)

Cognizant

5 - 9 years

27 - 42 Lacs

Hyderabad

Posted:2 months ago| Platform:

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Skills Required

contract negotiations it asset management team management management professional customer service software asset management risk mitigation service level agreement providing training servicenow itsm ham management services troubleshooting communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary IT Asset Management Specialist - Work From Office - Hyderabad client office Responsibilities Developing and implementing procedures for tracking IT assets in ServiceNow is a must. Maintaining an accurate inventory of hardware and software assets. Ensuring compliance with asset management policies and regulations. Coordinating with vendors for procurement and contract negotiations. Monitoring the lifecycle of IT assets to optimize their use and mitigate risks. Managing the disposal and replacement of obsolete or ineffective IT assets. Providing regular audits analysis and reports on the cost performance and value of IT assets. Collaborating with the IT team to forecast future budgets and savings. Ensuring data privacy and security of IT assets. Supporting field personnel in troubleshooting issues related to IT assets. Addressing discrepancies in the asset repository. Assisting with special projects as needed. Maintaining high levels of customer service. Responding to inquiries about order status shipping and quality discrepancies. Tracking requests and communicating expectations to customers. Scanning equipment as it is received to enter into the asset database. Maintaining local and remote inventory levels for IT assets. Coordinating equipment disposals for remote locations. Providing ad hoc reports as requested. Ensuring assets are received from vendors and shipped to end users in a timely fashion. Developing and maintaining detailed reports on IT asset management activities including asset utilization compliance and financial metrics. Team Management: Leading and mentoring a team of asset management professionals ensuring effective communication and collaboration. Assigning tasks monitoring performance and providing training and development opportunities. SLA Management: Establishing and maintaining Service Level Agreements (SLAs) with internal and external stakeholders. Ensuring that asset management services meet or exceed agreed-upon performance standards. KPI Management: Defining tracking and reporting on Key Performance Indicators (KPIs) related to IT asset management. Using KPIs to measure the effectiveness of asset management processes and identify areas for improvement. This role requires strong organizational skills attention to detail and the ability to work collaboratively with various departments to ensure efficient asset management. Additionally proficiency in creating and analyzing reports managing teams and ensuring compliance with SLAs and KPIs is essential for providing insights and supporting decision-making processes. Certifications Required Preferrable Servicenow #LI-BR3

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Cognizant

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IT Asset Management - HAM (ServiceNow)