IT Asset Analyst

We are looking for a highly motivated IT FinOps & Support Analyst to join our team in the Bangalore office. This individual will play a pivotal role to oversee the complete lifecycle of software assets and application licensing within RD IT Services. This role is responsible for managing software entitlements, ensuring compliance, optimizing license usage, and supporting IT financial planning. A strong focus will be on leveraging ServiceNow Software Asset Management (SAM) or similar tools to maintain visibility and control over software assets and associated costs and strong PMO qualities. Additionally, they will work closely with the ITSM PO to ensure smooth operations and deliverables, acting as a trusted backup to the ITSM PO when needed. This role will require you to work in-office for 3 days per week and will involve collaboration with various teams to ensure the seamless operation of IT service management processes and asset lifecycle management.

Key responsibilities

Manage and maintain the complete lifecycle of software assets across RD IT Services.

Track, monitor, and optimize software licenses and entitlements using ServiceNow SAM.

Manage software procurement processes, ensuring compliance with licensing agreements

and corporate policies.

Analyze software usage data to identify cost-saving opportunities and eliminate waste.

Lead software audits and ensure compliance with vendors' licensing requirements.

Maintain a centralized inventory of software assets, including cloud-based and on-premise applications.

Produce regular reports and dashboards for leadership on software spend, usage, and compliance.

Review and validate vendor invoices to ensure accuracy, contract compliance, and correct cost allocation. Work closely with IT procurement and vendor management teams to reconcile discrepancies between purchase orders, delivery receipts, and invoiced amounts.

Monitor and track IT operational and project-related expenses across various service lines and cost centers. Assist in monthly accruals, reclassifications, and expense forecasts in coordination with the IT finance team.

Assist in the classification and management of IT capital expenditures (CapEx) and operating expenditures (OpEx). Ensure accurate tagging of expenses as CapEx or OpEx in line with accounting standards and internal guidelines.

Collaborate with IT service owners and project managers to support budget planning, monitoring, and forecasting. Provide financial insights to support strategic IT investments and cost optimization initiatives.

Provide operational support for Hardware Asset Management (HAM), collaborating with the IT asset management team to track hardware assets throughout their lifecycle.

ITSM Support Responsibilities

Collaborate with the ITSM Product Owner to align business and IT service management objectives.

Serve as backup for the ITSM PO, assisting with decision-making, reporting, and project management as needed.

Liaise with other teams, including procurement, finance, and IT operations, to ensure asset and service management processes are aligned and efficient.

Support project management activities, ensuring that IT service management projects are delivered on time, within scope, and within budget.

Help facilitate the planning and execution of service management initiatives, ensuring alignment with business priorities and IT strategies.

Support project tracking, reporting, and documentation processes.

Contribute to the improvement of operational workflows and documentation in ServiceNow

and related systems. Maintain updated documentation for all IT service management and

asset administration processes, policies, and procedures.

Enhance operational workflows and documentation within ServiceNow and associated systems.

Required Skills and Qualification

3-5 years' experience in IT service management, software asset management (SAM), and

ServiceNow reporting.

Solid understanding of metrics and performance management for IT services and assets.

Experience in PMO processes and project management, including project tracking, reporting, and documentation.

Hands-on experience with ServiceNow and its asset management and service reporting modules.

Strong understanding of software licensing models (e.g., subscription, perpetual, SaaS).

Proven ability to liaise between business and IT teams, ensuring service management initiatives align with business needs.

Possess strong analytical skills and the ability to work with large datasets and reporting tools.

Excellent communication and presentation skills, with the ability to effectively convey data insights to senior stakeholders.

Detail-oriented with strong organizational skills.

Ability to work independently, take ownership of tasks, and manage multiple responsibilities.

Familiarity with ITIL best practices and frameworks for service management and asset management.

Preferred Qualifications

Experience with Hardware Asset Management (HAM) is a plus.

Certification in ITIL or ServiceNow (preferably SAM) is advantageous.

Experience in IT financial management and IT service/asset cost optimization.

Proven experience in service transitions or change management within a technology-driven organization.