It Support Executive

Job Summary

Roles & Responsibilities

• Manage, monitor, and troubleshoot network infrastructure including

  routers, switches, access points, LAN cabling, and IP addressing.

• Configure and maintain

  network security, firewall rules, and access controls

  .
• Install, configure, and troubleshoot

  CCTV cameras

  ,

  DVR/NVR systems, and ensure uninterrupted surveillance operations.

• Provide end-user support for

  laptops, desktops, and Mac systems

  , including hardware and software troubleshooting.
• Install, upgrade, and

  maintain Operating Systems (Windows, macOS)

  and perform regular system updates.
• Manage Windows Server environments, including

  Active Directory (AD), Group Policy Objects (GPO)

  , user access management, and domain-related issues.
• Handle data recovery, data backup processes, and file sharing over network (NAS, shared drives, permissions).
• Ensure proper installation and management of antivirus and endpoint security solutions.
• Diagnose and resolve

  network connectivity issues, bandwidth problems, and system performance issues.

• Assemble, upgrade, and troubleshoot computer hardware components such as

  CPU, GPU, RAM, hard drives (HDD/SSD), power supply, and peripherals.

• Maintain IT inventory including systems, networking equipment, licenses, and accessories.
• Coordinate with

  vendors, ISPs, and service providers for hardware replacement, AMC, and escalations.

• Ensure compliance with company IT policies, data security standards, and best practices.
• Provide basic training and guidance to employees on IT usage, security awareness, and system handling.
• Support IT infrastructure for high-performance systems used for 3D modeling, rendering, or design work (

  high RAM, GPU-intensive setups

  ).

Required Skills & Technical Competencies

• Strong knowledge of

  Networking (LAN/WAN), IP addressing, subnetting, and network troubleshooting

  .
• Hands-on experience with routers, switches, access points, and network cabling.
• Proficiency in Windows OS, macOS, and system troubleshooting.
• Experience with Windows Server,

  Active Directory (AD), and Group Policy (GPO).

• Knowledge of

  CCTV systems

  , DVR/NVR configuration, and camera troubleshooting.
• Expertise in computer hardware (CPU, GPU, RAM, HDD/SSD, motherboard, PSU).
• Familiarity with data recovery tools, backup solutions, and file-sharing systems.
• Understanding of antivirus, endpoint security, and basic cybersecurity practices.
• Ability to

  diagnose software issues, application errors, and OS-level problems

  .

Soft Skills

• Strong problem-solving and analytical skills.
• Ability to handle multiple support requests and prioritize tasks.
• Good communication skills to coordinate with non-technical users.
• High level of ownership, accountability, and responsiveness.
• Willingness to provide on-site support when required.

Perks and Benefits

• Free Health Insurance for the employee and spouse.
• Performance based Quarterly and Half yearly increment.
• Performance based monthly Incentive