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World Bank
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IT Analyst, Business Management

IT Analyst, Business Management

World Bank

4 - 9 years

6 - 11 Lacs

chennai

Posted:8 hours ago| Platform:

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Skills Required

service management erp sap process improvement analytical continuous improvement operations analytics monitoring recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Manage the software asset lifecycle, from procurement and deployment to usage monitoring, optimization, and retirement.

Configure, administer and maintain Snow Software (Flexera) to support comprehensive license tracking, compliance, and reporting.

Integrate Flexera with enterprise platforms including ServiceNow, SAP, and other IT management platforms.

Determine and validate software license entitlements and ensure compliance with vendor agreements.

Monitor and analyze software usage data to identify cost-saving opportunities and compliance risks.

Conduct internal software license audits and prepare evidence and documentation for external audits.

Generate detailed compliance, usage, and optimization reports using Flexera reporting tools and Microsoft Power BI.

Design, document, and automate SAM workflows and license management processes to improve operational efficiency.

Automate SAM processes and workflows using scripting or low-code/no-code tools.

Collaborate with IT, procurement, finance, legal, and vendors to ensure alignment with licensing agreements.

Act as a trusted advisor and subject matter expert on software licensing models and vendor terms.

Interpret complex software license agreements and ensure compliance with vendor terms and regulatory standards.

Utilize Azure Boards (or similar tools) to manage SAM tasks, track progress, and drive agile execution of continuous improvement initiatives.

Lead or support continuous process improvement efforts across the SAM function, ensuring alignment with ITIL practices and organizational policies.

Maintain accurate records of software entitlements, contracts, renewals, and deployment status.

Deliver training and knowledge-sharing sessions to stakeholders and technical teams on SAM tools and policies.

Stay updated on licensing trends, SAM technologies, and regulatory requirements.

Maintain thorough documentation of processes, workflows, integrations, audit trails, and tool configurations.

Education and Certifications

Bachelor s degree in computer science, Engineering, or a related field

Certified Software Asset Manager (CSAM) is required

SAFe Practitioner certification or other relevant SAFe certification is required.

Must have 4+ years of proven experience configuring and maintaining Software Asset Management (SAM) processes using Flexera in large, complex enterprise environments.

Extensive hands-on expertise managing the end-to-end software asset lifecycle, including license management, cost and license optimization, process
development, governance, compliance tracking, and analytics.

Strong practical experience in configuring, administering, and maintaining Flexera and Snow Software platforms.

Proficient in integrating Flexera with enterprise ITSM and ERP systems, such as ServiceNow and SAP.

Demonstrated ability to analyze and interpret complex licensing models, including user/device-based, SaaS, and subscription-based agreements.

Solid experience supporting internal software audits, vendor true-ups, and compliance tracking activities.

Hands-on experience using Azure Boards or similar tools for task and user story tracking.

Track record of automating SAM workflows and integrating data across systems to improve efficiency and accuracy.

Skilled in generating data-driven insights and visualizations using Flexera reporting tools and Power BI.

Familiarity with software vendor management and contract negotiation support is a plus

Technical and Functional Competencies

Deep understanding of industry-standard software asset management frameworks (ISO/IEC 19770, ITIL SAM practices).

Familiarity with ITIL processes and service management principles.

Proficiency in Microsoft Excel, Word, PowerPoint, and collaboration tools (e.g., Teams, SharePoint).

Strong analytical and problem-solving skills.

High attention to detail and accuracy in data handling and reporting.

Ability to work independently and collaboratively in a cross-functional Agile team environment.

Strong organizational and time-management skills with the ability to manage multiple priorities effectively.

Excellent written and verbal communication skills, presentation, and problem solving skills and be able to interact well with peers and internal customers.

Ability to build and sustain cooperative and collaborative relationships in a multicultural team environment

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IT Analyst, Business Management