IS Operations Manager - IAM (SARA-next)

ABB

5 - 10 years

8 - 12 Lacs

bengaluru

Posted:3 days ago| Platform:

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Skills Required

operations management root cause analysis operational activities application maintenance external audit team management internal control team handling career development sales marketing lean iam team leading lis itil sla management

Work Mode

Work from Office

Job Type

Full Time

Job Description

This role is contributing to the Group IS Security Risk and Compliance global organization. Main stakeholders are Business Area Security Leads, Application Owners and Managers across organization and geographic locations.You will be mainly accountable for:

Governing operational activities of SARA Next application, ensuring fulfillment of the agreed Service Level Agreements (SLAs) for ITIL processes related to application and collaborating with IS Service Owner to define the domain service catalog.
Reviewing SLAs and corresponding service monitoring and controlling metrics to identify rightsizing opportunities.
Supporting major incident and critical situation resolution by finding the root cause of incidents (through known errors and root cause analysis), defining workarounds, and following up on fixing root causes (by planning problem resolution and change implementation).
Reviewing and owning control set required for Internal and External Audit, providing input to Compliance teams in the organization.

Qualifications for the role

You are engaged in ITIL-based operations governance and execution for systems and tools, ideally in internal control relevant environment.
Ability to demonstrate your advanced skills for at least 5 years of experience in application operations.
Experience working with top market IGA solutions would be a plus.
Degree in computer science, engineering, mathematics, management or similar field.
Fluent communication in English (on a daily basis)
You hold ITIL certification at least on Foundation level.

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