IS Crisis Response Lead

• Initial Assessment: Upon detection of the IT crisis, the emergency responder promptly assesses the situation to determine the nature, scope, and severity of the incident. This assessment involves gathering information about the affected systems, identifying the root cause (if possible) of the problem, and understanding the potential impact on operations, data integrity, and security.

Activation of Response Plan: The Crisis Response Lead activates the organization's IT cri-sis response plan, which outlines specific procedures and protocols for addressing various types of IT emergencies. This may involve alerting key stakeholders, assembling an incident response team, and initiating predefined steps for containment, mitigation, and recovery.

• Containment and Mitigation:

The Crisis Response Lead works to contain the spread of the IT crisis by isolating affected systems, disabling compromised accounts or services, and implementing temporary workarounds to minimize further damage. Mitigation efforts may include applying security patches, deploying intrusion detection systems, or implementing firewall rules to pre-vent unauthorized access or data breaches.

• Communication and Coordination:

The Crisis Response Lead serves as a central point of contact for communicating updates, instructions, and guidance to relevant stakeholders, including IT staff, management, customers, and vendors. Effective communication is essential for maintaining transparency, managing expectations, and coordinating collaborative efforts to resolve the crisis.

• Technical Resolution:

The Crisis Response Lead leverages technical expertise and troubleshooting skills to diagnose the underlying issues causing the IT crisis.

This may involve analyzing system logs, conducting forensic investigations, and performing root cause analysis to identify vulnerabilities, exploits, or misconfigurations.

Qualifications for the role (Mandatory)

• Bachelors or masters degree in IT discipline

• +8 years in IT applications/services or similar and 5 years of experience in major/high severity management (documented on this position) is highly desirable

• Certifications preferred- ITIL advanced certifications are an additional advantage