International voice process - Salary 3LPA

Job Description

Job Description:- • Make outbound calls to the candidate and motivate them to complete job applications. • Schedule/reschedule the first day of work for the employees and share necessary information. • Review the application form and make sure all the details are filled in appropriately. • Handle inbound calls and resolve candidates queries. • Respond to candidates queries over email/text. • Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage • Provide excellent experience to the candidates. • Maintaining a quality score of 90% and above throughout. • Escalate issues and seek advice when faced with complex issues/problems • Ensure process controls are in place; Maintain, validate, and update process documentation as applicable to ensure compliance with documentation requirements • Must be able to propose process improvement ideas that can reduce time, improve accuracy or enhance controls • Participate in Team building activities • Ensure and maintain the security and confidentiality of client data • Ensure Customer Satisfaction Education: Additional Job Details: • Proven work experience in an international contact centre environment (preferably USA) in making/receiving calls. • Experience working and delivering under a strict timeline. • Should have the neutral accent • Excellent communication skills (verbal and written). • An ability to handle sensitive and confidential information. • Agile and flexible with work schedule. • Experience working and navigation on multiple systems/tools. • Logical and analytical thought process. • Willing to work in any US shift (EST/CST/MST/PST). • Willing to work in rotational shifts and rotations week off as and when required Perks * Free Cab Facility Regards Nagarathna G Nagarathna_g@gmail.com 7892759396