Posted:3 months ago|
Platform:
Work from Office
Full Time
Experience Required:
Minimum 1 year of experience if 12th pass
Fresher welcome if graduate
Key Responsibilities:
Handle inbound and outbound customer calls effectively and professionally
Resolve customer queries, issues, and complaints with accuracy and efficiency
Maintain up-to-date knowledge of products and services to provide accurate information to customers
Document call details and customer interactions in CRM systems
Follow communication scripts when handling different topics
Meet performance goals and quality standards
Required Skills:
Excellent verbal and written communication skills in English
Ability to listen actively and respond empathetically
Good problem-solving abilities and customer-oriented attitude
Basic computer knowledge and typing speed
Eligibility Criteria:
Education: Minimum 12th Pass with 1+ year BPO experience
Graduates (any stream) Freshers can apply
Age: 18 years and above
Comfortable with rotational shifts and working from office
Mandatory Key Skills
customer service,outbound,inbound,voice process,bpo,CRM systems,International voice Process*
Apex One
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