International Voice Process

Job Description

Greetings from KVC CONSULTANTS LTD HIRING FOR LEADING ITES MNCs - INTERNATIONAL Non-Voice / Blended. Job Description: NOTE:- NEED EXCELLENT ENGLISH COMMUNICATION NEED IMMEDIATE JOINERS NEED MINIMUM 6 MONTHS OF EXPERIENCE International Non -Voice Process (CHAT) (HINJEWADI) ELIGIBLE-- GRADUATES/UNDERGRADUATES SALARY UPTO RS 4.8 LPA 5 DAYS WORKING 2 WEEK OFFS BOTH WAY CAB AVAILABLE ROTATIONAL SHIFTS LOCATION: HINJEWADI, PUNE International Voice Process (HINJEWADI) ELIGIBLE-- GRADUATES/UNDERGRADUATES SALARY UPTO RS 4.9 LPA 5 DAYS WORKING-- 2 WEEK OFFS Both WAY CAB AVAILABLE ROTATIONAL SHIFTS LOCATION: HINJEWADI, PUNE International backend Process cum Customer support (HINJEWADI) ELIGIBLE-- GRADUATES/UNDERGRADUATES SALARY UPTO RS 4.8 LPA 5 DAYS WORKING-- 2 WEEK OFFS Both WAY CAB AVAILABLE ROTATIONAL SHIFTS LOCATION: HINJEWADI, PUNE International Voice Process (YERWADA) ELIGIBLE-- GRADUATES/UNDERGRADUATES SALARY UPTO RS 5 LPA 5 DAYS WORKING-- 2 WEEK OFFS Both WAY CAB AVAILABLE NIGHT SHIFT LOCATION: YERWADA, PUNE International Outbound Sales (HINJEWADI) ELIGIBLE-- GRADUATES/UNDERGRADUATES SALARY UPTO RS 5 LPA 5 DAYS WORKING-- 2 WEEK OFFS Both WAY CAB AVAILABLE UK SHIFT LOCATION: HINJEWADI, PUNE International Voice Process (Hyderabad) ELIGIBLE-- GRADUATES/UNDERGRADUATES SALARY UPTO RS 4.9 LPA 5 DAYS WORKING-- 2 WEEK OFFS Both WAY CAB AVAILABLE ROTATIONAL SHIFTS LOCATION: GACHIBOWLI, HYDERABAD ROLES AND RESPONSIBILITIES Customer Interaction: Engage with customers over chat and voice to provide support, answer queries, and resolve issues in a professional and courteous manner. Address customer concerns and provide relevant solutions, ensuring satisfaction. Issue Resolution: Identify customer problems or concerns and offer timely and effective solutions. Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed. Quality Assurance Compliance: Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call. Ensure meet internal quality and performance metrics Performance Metrics: Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT). Continuously work towards improving personal and team performance through self-assessment and feedback. Handling Difficult Situations: Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns. Offer empathetic solutions, ensuring a positive customer experience despite challenges. Customer Relationship Building: Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention. Schedule your interview kindly call or drop your resume on the given numbers HR AREESHA 9628373763 HR DIVYA 9821182650 HR VANSHIKA 9628373762 HR REBA 9628373764 H.R Team AREESHA KVC CONSULTANTS LTD. NO PLACEMENT CHARGES