Posted:16 hours ago|
Platform:
Work from Office
Full Time
Job Title: Analyst / Senior Analyst Voice Process
Location: Gurugram Shift: US Shift
Job Summary
We are looking for motivated Analysts and Senior Analysts for an international voice process supporting banking projects. The role involves handling customer queries over calls, providing accurate information, and ensuring excellent customer experience. Freshers with excellent communication skills are welcome.
Key Responsibilities
• Handle inbound and outbound customer calls related to banking services • Resolve customer queries with accuracy and professionalism • Verify customer details and follow compliance procedures • Document interactions in the system with attention to detail • Meet process KPIs including quality, productivity, and customer satisfaction • Work closely with team leads for continuous improvement • Maintain confidentiality of customer information at all times
Required Skills
• Excellent verbal communication skills in English • Good listening and customer-handling skills • Ability to work in US Shift • Basic computer knowledge and typing skills • Strong problem-solving and interpersonal skills
Eligibility
• Freshers or experienced candidates • Comfortable working from Gurugram office • Prior voice process or banking domain experience is an added advantage
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