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IntouchCX
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International Voice Process Customer Support

International Voice Process Customer Support

IntouchCX

1 - 5 years

1 - 4 Lacs

hyderabad

Posted:1 day ago| Platform:

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Skills Required

customer service bpo technical support customer care voice process international process us voice process voice support international bpo international calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities

Handle international inbound/outbound calls
Provide accurate information and resolve customer queries
Ensure high levels of customer satisfaction
Record customer interactions in the system
Escalate complex issues when required
Adhere to company quality standards and process guidelines

Desired Candidate Profile

Excellent English communication skills (verbal & written)
Strong listening skills and ability to handle customer concerns
Problem-solving mindset
Willing to work in night/rotational shifts
Basic computer knowledge (MS Office, CRM tools)
Freshers and experienced candidates both can apply
Prior BPO/International Voice experience is preferred but not mandatory

Role Details

Role:
Customer Support Executive International Voice
Industry Type:
BPO / ITES
Department:
Customer Success, Service & Operations
Role Category:
Voice / Blended

Education

Any Graduate / Undergraduate
Any specialization

Contact Information

Email:

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