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The Job Factory
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International Voice Process - Customer Service Executive / sal 6.5 L

International Voice Process - Customer Service Executive / sal 6.5 L

The Job Factory

0 - 5 years

3 - 6 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

customer service voice process customer care international voice process international bpo bpo csr verbal communication voice support csa communication skills excellent verbal and written communication skills customer support cse strong communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Greetings from The Job Factory !!

We are hiring for Top MNC'S for International process

Location:

Why Join Us?

For More details

Call : HR Swathi @ 9538878907 (call or WhatsApp)

Email id - swathi@thejobfactory.co.in

What You'll Do:

Handle inbound (and sometimes outbound) voice calls with international customers (US/UK time zones), delivering excellent service.
Resolve queries, complaints and requests with empathy, clarity and accuracy.
Document customer interactions in our CRM accurately; escalate where needed.
Work in rotational / night shifts aligned with international time-zones (e.g., US evening / UK morning).
Achieve performance metrics: first-call resolution, average handle time, customer satisfaction ratings.
Be part of process improvement suggest ideas, help enhance the voice experience.

What Were Looking For:

Strong English communication skills (spoken & written); comfortable with US/UK accents.
Diploma/12 th pass or any graduate; freshers are welcome (with strong communication) and candidates with 0-5 years voice-process experience preferred.
Ready to work night shifts / rotational shifts.
Basic computer skills and a willingness to learn CRM / call-centre tools.
Good listening, problem-solving, multitasking and interpersonal skills.
A positive, customer-first attitude and a desire to grow in a service-driven role.

What Youll Get:

Competitive salary + performance incentives + night-shift allowances.
Comprehensive training to build your voice skills and client interaction confidence.
Friendly & inclusive workplace, peer support, fun team activities.
Convenient office location in Bengaluru with transportation support .

How to Apply:For More details

Call : HR Swathi @ 9538878907 (call or WhatsApp)

Email id - swathi@thejobfactory.co.in

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