International Voice Process Agent

This role involves interacting with international customers via phone to resolve queries, provide support, and ensure satisfaction. It's common in customer service, tech support, and sales environments. Key Responsibilities: Handle inbound/outbound calls from global clients Resolve customer issues with professionalism and empathy Document interactions and follow up on unresolved queries Meet performance metrics like call quality, resolution time, and customer satisfaction Skills Required: Excellent verbal communication in English (and other languages if needed) Strong listening and problem-solving abilities Familiarity with CRM tools and call center software Ability to work in rotational shifts Typical Industries: BPOs, tech support centers, global customer service hubs 🧠 Non-BPO Roles (International Scope) – Job Description ExamplesThese roles are outside the traditional BPO setup but still involve international communication or operations. 1. International Sales ExecutiveBuild relationships with overseas clients Pitch products/services and close deals Coordinate with logistics and finance teams for order fulfillment Analyze market trends and customer feedback 2. Global Account ManagerManage key international client accounts Develop strategic plans to grow business Act as a liaison between clients and internal teams Ensure service delivery meets client expectations 3. Remote Technical Support SpecialistProvide tech support via email, chat, or calls Troubleshoot software/hardware issues Guide users through installations or fixes Maintain logs and escalate complex issues Skills for Non-BPO International Roles: Domain-specific knowledge (e.g., IT, sales, logistics) Strong written and verbal communication Cross-cultural awareness Project management or CRM experience