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HUMAN BEFORE RESOURCE PRIVATE LIMITED
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International Voice Blended & Chat Process - Professional

International Voice Blended & Chat Process - Professional

HUMAN BEFORE RESOURCE PRIVATE LIMITED

1 - 6 years

|

1 - 3 Lacs

Posted:2 days ago| Platform:

Apply

Skills Required

inbound customer service customer service bpo customer service international call center voice process customer relationship inbound voice process customer support customer care customer retention customer management voice support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility

Handle customer inquiries via phone, email, or chat with empathy and professionalism.
Provide accurate information about products or services to customers.
Resolve customer complaints and issues efficiently.
Collaborate with team members to achieve sales targets or improve customer satisfaction.
Maintain high product knowledge to effectively communicate with customers.
Work flexible shifts, including evenings, nights, weekends, and holidays as required.

Job Requirements

Excellent communication and interpersonal skills are essential.
Ability to work in a blended process environment, including voice and non-voice processes.
Strong problem-solving skills and attention to detail are necessary.
Proficiency in using computer applications and software is expected.
Ability to adapt to changing situations and priorities is crucial.
Strong analytical and critical thinking skills are needed to resolve complex customer issues.
A graduate degree is required for this position.

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HUMAN BEFORE RESOURCE PRIVATE LIMITED

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