International Tele Caller

Hiring a Customer Service Executive in Bangalore with 3 to 5 years experience in US based calling, remote support, and handling end to end customer queries.

The International Call Process Specialist will be responsible for handling inbound and outbound calls, resolving customer inquiries, and ensuring customer satisfaction.

Key Responsibilities:

• Answer inbound calls from US-based customers in a professional and timely manner, providing accurate information and resolving their inquiries.
• Make outbound calls to customers for follow-up, issue resolution, and proactive support.
• Troubleshoot technical issues and provide step-by-step guidance to customers to resolve problems.
• Document all customer interactions, including inquiries, complaints, and resolutions, in the CRM system.
• Escalate complex issues to the appropriate technical support teams or supervisors.
• Meet or exceed key performance indicators (KPIs) such as call handling time, customer satisfaction scores, and resolution rates.
• Stay up-to-date on product knowledge, service offerings, and company policies.
• Participate in training sessions and team meetings to improve skills and knowledge.
• Identify and report trends in customer issues to help improve product and service quality.
• Contribute to a positive and collaborative team environment.
• Adhere to all company policies and procedures, including data security and privacy regulations.
• Provide feedback to management on process improvements and customer service enhancements.

Required Qualifications:

• Bachelor's degree or equivalent experience.
• Excellent verbal and written communication skills in English, with a clear and professional phone manner.
• Experience in a call center or customer service environment.