International Technical Support @Gaming Process

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For International Service Desk Role with Gaming experience with Leading IT Company. (Immediate Joining to 30 Days) Job Locations : Hyderabad SALARY STRUCTURE : Upto Rs 4 LPA -- FOR 1+ Years of Exp Upto Rs 6 LPA -- FOR 2+ Years of Exp Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests Roles and Responsibilities of Service Desk in an International Chat Process: Provide technical assistance to customers via chat and voice channels. Troubleshoot and resolve technical issues related to gaming consoles. Assist customers in setting up and configuring gaming device hardware and software. Educate customers about products, services, and features. Provide detailed information on subscription plans, game titles, and additional offerings. Guide users through troubleshooting steps and self-help resources. Create and maintain support tickets for customer interactions. Document all interactions accurately in the CRM system. Ensure timely follow-up and resolution of open tickets. Required Skills: Experience in the console gaming industry is mandatory. Excellent verbal and written communication skills. Strong decision-making and analytical abilities. Demonstrate patience and a passion for problem-solving. Ability to use knowledge bases and tools effectively. " Note:- This is a WFO Profile and Candidate should be comfortable working for Hyderabad because this profile is available for this location. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - "SD HYDERABAD with GAMING EXPERIENCE" WITH RESUME . AREESHA-9628373763 DIVYA-9821182650 Reba-9628373764 SIYA-7565006262