International Technical Support Associate

NLB Services

1 - 4 years

3 - 6 Lacs

noida

Posted:1 week ago| Platform:

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Skills Required

international technical support troubleshooting active directory vpn configuration active directory administration server support active directory support windows installation remote support technical helpdesk service desk vpn server software installation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Helpdesk Analyst at Grade-4,5 Position in Service Desk

Must be a Graduate. B.Tech/B.E or any other technical degree preferred
Overall 4 to 5 years of SD experience and experience of handling a team
Good comprehension & writing skills
Must possess excellent customer handling skills
Should be comfortable to work in rotational shift with 24x7 support window
Basic Technical TS skills

Provides Technical and Team guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps.
Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
Sound knowledge of ITIL best practices around Incident & Request Management procedures.
Should possess good analytical/ technical knowledge.

Location Noida (144) & CoimbatorePosition: : Permanent with NTT DATASalary Grade 4 :4.8 Lpa+ 10% varaible Grade5- 5.97 LPA +10% varaible

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