International Technical Support Associate

International Technical Support Associate

Roles and Responsibilities:

• Troubleshooting and Problem Solving:

  Diagnose and resolve hardware and software issues, either remotely or in person, for international users.

• User Support:

  Provide comprehensive technical assistance to users, answering questions, and guiding them through problem resolution steps.

• System Maintenance and Monitoring:

  Ensure computer systems and networks are running efficiently and effectively, proactively monitoring for potential issues.

• Installation and Configuration:

  Set up new systems, install software and hardware, and configure user accounts as required.

• Documentation and Record Keeping:

  Maintain accurate records of issues, solutions, and system configurations for future reference and knowledge sharing.

• Collaboration:

  Work collaboratively with other IT teams and external vendors to resolve complex or escalated technical issues.

• Customer Service:

  Provide excellent customer service, ensuring high user satisfaction and building positive, lasting relationships.

Skills Requirement:

• Excellent communication skills, particularly for an international audience.
• Strong knowledge of LAN, MAN, Windows Troubleshooting, and general Networking concepts.
• Proven ability to diagnose, troubleshoot, and resolve technical issues related to computer hardware, software, and networks.
• Experience in providing user support and guiding users through problem resolution.
• Familiarity with system maintenance, monitoring, installation, and configuration.
• Good documentation and record-keeping abilities.
• Strong collaboration skills to work with cross-functional teams and vendors.
• Customer-focused with a commitment to providing excellent service.

Additional Requirements:

• Must be amenable to working in 24x7 rotational shifts.
• Must be willing to work 5 days a week.
• Immediate joiners are preferred.

QUALIFICATION:

• Graduate with a minimum of 2 years of experience in Technical Support.
• Candidates must not have any exams scheduled in the next 6 months.