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Hi We are looking forward to hire Customer/Technical Support Associates for Teleperformance Jaipur/Gurgaon. Please go through the JD and Apply. We shall call back the relevant profiles. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Neha @ 8789203027 A Technical Support Associate job description typically focuses on providing technical assistance to customers, troubleshooting issues, and ensuring customer satisfaction . They handle customer inquiries, diagnose problems, and offer solutions via phone, email, or in-person. The role involves a blend of technical skills and customer service abilities, including communication, problem-solving, and the ability to learn new technologies. Here's a more detailed breakdown of common responsibilities and skills Responsibilities: Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.). Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems. Problem-Solving: Identifying the root cause of problems and implementing solutions. Documentation: Keeping records of customer interactions, issues, and solutions. Escalation: Knowing when to escalate complex issues to more experienced technicians or managers. Customer Satisfaction: Ensuring customers are satisfied with the level of support provided. Software/Hardware Knowledge: Possessing a solid understanding of computer systems, software, and hardware. Communication Skills: Communicating technical information clearly and concisely to customers, both verbally and in writing. Teamwork: Collaborating with other support team members and internal departments. Learning and Adaptation: Staying up-to-date with new technologies and adapting to changing customer needs. Skills : Technical Skills: Proficiency in computer systems, software, and hardware. Customer Service Skills: Empathy, patience, and the ability to communicate effectively with customers. Problem-Solving Skills: Analyzing problems, identifying solutions, and documenting the process. Communication Skills: Clear and concise communication, both written and verbal. Technical Documentation: Ability to create and maintain technical documentation. Software/Hardware Installation and Configuration: Experience installing and configuring software and hardware. Time Management and Prioritization: Ability to manage multiple tasks and prioritize work effectively. Analytical Skills: Ability to analyze technical problems and identify root causes. Teamwork and Collaboration: Ability to work effectively with team members and internal departments.

Job description Maddisoft has the following immediate opportunity, let us know if you or someone you know would be interested. Send in your resume ASAP. Send in resume along with LinkedIn profile without which applications will not be considered. Role : Network Security Engineer Location : Hyderabad, India We are looking for a Network Engineer with general experience in LAN/WAN network engineering (including network design), installation, configuration, and maintenance of various network equipment (routers, switches and associated technologies). The role of Network Engineer is to interpret a customer request and then transform that request into a successful project. A successful project is one that meets the customers requirements, is delivered on time, and has a positive impact on the business of customer. The Network Engineer is responsible for all connectivity aspects of an Field Communication Services network technologies This includes customer service, solution design, implementation and technical support. This position is responsible for all network equipment used by customer that directly affects communication for field operations. The direct responsibilities include solution design, implementation and technical support. The bespoke nature of the account requires this role to be filled by very high performing individual who can independently work to achieve the customers requirements, perform well in a high-pressure environment, and interact with both junior and senior client staff in a professional manner. Qualifications Basic Qualifications : The primary technology areas covered by the Data Transport Engineer are: LAN, MAN and WAN devices. Cisco Routing and Switching CCNP level knowledge Palo Alto Firewalls QOS for WAN and LAN Voice over IP EIGRP and BGP Routing Protocols VSAT Technologies Responsibilities include: Communicate Customers Product Line IT Requirements with External Customer IT Create LAN design and Patching records for Customer Product Lines Engage with the FCS Network Engineering team on the WAN Architecture / Interconnection Assist FCS Network Engineering team with creating Firewall rules (based on Product Line IT requirements) Liaise with Customer IT and Customer Operations to successfully manage deployment of each Customer Product Line on the Customers Infrastructure Solution Design: Evaluating technology options and presenting those that best suit customer requirements. Produce the technical design in the format specified by standards. This requires excellent technical writing skills and proficiency with office automation tools. Provide detailed and accurate bill of materials and cost estimates. Estimate Resource Requirements with a high degree of accuracy. Ensure Compliance with all Standards for Data and Voice Networks. Communicate the design in both a technical and business style manner, this will normally be done in meeting and require the development of additional presentation material. Assist junior engineers with project costing estimates. Generally, the first to use new solutions provided by Network Technology engineering team. Project Management: Develop a High-level plan at project initialization that will guide the project through the requirements and pre-sales stage. Develop a Detailed project plan that will guide the project through the solution design, procurement, and delivery stages. Hold regular meeting with stakeholders to track progress and communicate issues and delegate tasks. Provide Project reporting as required by Customer’s standards. Update the Resource Plan for any project or task for which effort is forecasted. Implementation: Determining implementation time frames and risks. Coordinating and gaining consensus on change windows with change management and other IT teams and submission and tracking of Change Management tickets for implementation. Coordinating the installation of equipment and connections with Move/Add/Change team. Testing of network connectivity post implementations. Ensuring Compliance of all Changes with standards. Completing the Acceptance into Service (AIS) Process for all projects. General Support: Provide Tier 3 Technical Support during major incidents and troubleshooting assistance for complex long-term issues affecting network performance. Provide Technical consultation as requested by the customer. Assist with internal and external audit requests . Other: Assist in additional assigned roles as required. Preferred Qualifications : Certification(s) (Security+, GSEC, SSCP, CCIE-Security); Minimum Cisco certifications (CCNA, CCNP); Palo Alto – PCNSA/PCNSE

Experience minimum 10years+ Qualification BE/ME Mechanical Should be from Plastics / Rubber (Die Molds) Working Experience Industry Age – Max upto 40-45years Work Location – Vasai, Factory (Western Railway Line) Apply if you are from Mumbai only. If ready to relocate then accommodation will not be paid or given Job Responsibilities:- Core Profile - Products Manufactured should be international standards based – ASTM/BIS & IS Dealing with international lab for testing of above products Inspection & testing of products as per international standards Testing made of equipment’s & handling of chemical labs Ability to implement new system in the factory Other Responsibilities – 1. Team Management – Handling Team of Managers, Engineers & workers, etc 2. Production Process & Operations:- Responsible for Overall cost & Profitability of Manufacturing Operations. Executing cost saving and energy saving techniques / measures and modifying the system to achieve a substantial reduction in departmental expenditures and work within the budget 3. Prepare Monthly Project Plan for special purpose machines Overseeing the production process, drawing up a production schedule. Fix weekly targets, review weekly progress, do overall co-ordination to Achieve the Monthly Plan & Completion update the status of components co-ordinate the material dispatch to internal & external team 4. Achieve daily production targets in Quality Analyze rejection & rework report and submit corrective measures, general administration of factory. Maintain good industrial relations with workers committee and workmen training and development of team members including workmen & welder qualifications and training for up gradation and reviewing JD, KRA for team and performance monitoring. ISO 5. Operations Key result areas are Machinery Utilization, Manpower productivity, Operational efficiency in terms of lead-time of work orders. Process quality, Product quality, cost of quality, Maintenance, Housekeeping, Asset control, Manpower planning, training, Project planning, Cost of production Scheduling and Inventory control, and adherence to delivery schedules Establishes operations standards for cost control, waste reduction, quality, safety, and complete and on-time delivery without compromising product quality. To oversee the operations of a manufacturing facility and develops strategies to increase production at minimal costs

1. Knowledge of managing Data Centre (DC) / Disaster Recovery (DR) with various technologies like virtualization, software defined storage, backup management, etc. under Windows, VMWare, Citrix, Unix, Linux, Commvault platform. 2. Knowledge of IT networks (LAN / MAN/ WAN / WiFi) 3. Knowledge of new technologies like Cloud, Mobility, Next Gen Security, IOT, etc