International Technical Support Associate - 247.ai

We are hiring for the International Voice Process at [24]7.ai. The ideal candidate will be responsible for providing customer support and resolving issues through calls and other electronic communications.

Skills Required:

• Strong verbal communication skills.
• Excellent analytical and troubleshooting abilities.
• Ability to deliver exceptional customer service and ensure customer satisfaction.
• Strong multitasking and coordination skills.
• Excellent judgment to evaluate situations and provide effective solutions.
• Willingness and ability to work in rotational shifts (24x7).

Job Details:

• Rotational US shifts, including midnight shifts.
• 5 days working; 2 rotational week-offs (no fixed days off on Saturday and Sunday).
• Students pursuing regular college education are not eligible.
• Educational certificates are mandatory.
• Must be flexible to work from the office.
• Relevant experience in international voice process with customer interaction (on papers) is required.
• Immediate joiners preferred, based on the company's requirements.

Qualifications:

• Intermediate (10+2)/Diploma (10+3)

Experience:

• 0-4 years in a similar role.

Age Criteria:

• 18years to 37 years.

Salary:

• 19,000 to 39,000 (take-home after deductions). The final take-home salary will be based on interview performance and relevant work experience in international voice support.

Perks and Benefits:

• 2-way free transportation (home pick-up and drop).
• Self-to-work(STW) allowance of 3,300 (applicable to male employees only).
• Medical insurance for self and dependents.

Interview Process:

1. Assessment Round
2. Personal Introduction Round (PIR)
3. Second Level Screening
4. Tool Assessment
5. ACM Round

Note:

• Candidates must be located within 23 km of the office.
• If you have friends who are looking for a job, feel free to refer them!

Interview Location:

Ground Floor, NSL SEZ, Survey 1, Plot 6, NSL Arena Internal Rd, IDA Uppal, Habsiguda, Hyderabad, Telangana 500039.

Regards,

Sandhya