International Sales Manager

Job Description

PURPOSE: To increase market share of drilling products and services. Drive increased customer loyalty throughout the designated region. JOB DUTIES: The international sales manager is responsible for the sale of REL machines and parts to customers in the designated region. Leads a team typically comprised of technical support, application experts, and product support field personnel to achieve goals. Meet/Exceed Business Plan Sales and Market Share targets for all machines and work tools sold into the specific geographical regions Responsible for selling the house” (integrated solutions) and assist in merchandising dealer service Develop Marketing Plans to Achieve BP for Machines, Rental, Parts & Work Tools Oversee service goodwill spending on all products within industry segment Ensure customer satisfaction through management of product and commercial issues Leads service tech reps for focus on quality to achieve key metrics related to Continuous Product Improvement (CPI) and service capability. Report on competitive activities including machine & work tools competitive pricing (Lost Sales Reporting). Develop relevant reports on trends required to support necessary Business Reviews. Sets objectives, sales forecasts, objectives, work plans, and budgets Applicable Matrix: Business Plan Achievement Sales Growth Market Share improvement Forecast Accuracy for designated region - both Business Plan and Rolling Forecasts Customer Satisfaction Participation and Closure Rates BACKGROUND/EXPERIENCE: The position requires knowledge of mining industry in Southeast Asia / Southern America and Africa region. Knowledge and experience in handling customer complaint, warranty practices and procedures. Broad knowledge of mining industry and with experience in selling to mining companies, contractors and dealers in designated regions and strong understanding of dealers as well as customers is also required. The position requires Engineering Degree in Mechanical, Mining, Electrical MBA with specialization in Marketing – Desirable. 7 to 10 years in B2B sales experience within mining industry. Excellent interpersonal skills are required to deal with sensitive issues, develop others, or persuade others inside and outside the department to take specific action.