International Process Associate

Location: Noida sector 135
Work Mode: Work from Office
Shift Timing: Rotational Shifts (including Night Shifts, as per international time zones)
Working Days: 5/6 days a week

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our international customer support team. The role involves handling customer queries from global clients, providing solutions, and ensuring excellent service delivery through calls, chats, and emails.

Key Responsibilities:

• Handle inbound and outbound calls, chats, and emails for international customers.
• Resolve customer issues, complaints, and queries within defined timelines.
• Maintain a high level of professionalism, empathy, and customer satisfaction.
• Escalate unresolved issues to the appropriate department when necessary.
• Maintain accurate records of customer interactions and transactions in CRM systems.
• Meet daily/weekly/monthly performance metrics such as response time, resolution time, and CSAT.
• Stay updated on product knowledge, company policies, and international customer service standards.

Requirements:

• Bachelor’s degree / Any Graduate (preferred).
• Prior experience in international voice/non-voice process is a plus.
• Excellent verbal and written communication skills in English (mandatory).
• Strong listening, problem-solving, and analytical skills.
• Willingness to work in rotational shifts (including night shifts).
• Basic computer knowledge and proficiency in MS Office & CRM tools.
• Ability to handle pressure and work in a fast-paced environment.

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Application Question(s):

• Are u an immediate joiner ?

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Customer support: 1 year (Preferred)

Language:

• English (Preferred)

Location:

• Noida, Uttar Pradesh (Preferred)

Shift availability:

• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person

Speak with the employer
+91 9432511514