0 - 5 years
2 - 6 Lacs
Posted:1 day ago|
Platform:
Work from Office
Full Time
Job Summary:
We are in search of a seasoned Customer Support Executive experienced in outbound sales within the U.S. market. The role involves not just customer service but primarily focuses on sales activities. Performance-based incentives are a significant part of the compensation structure.
Responsibilities:
Outbound Sales: Conduct outbound calls targeting potential customers, focusing on sales targets in the U.S. market.
Customer Service: Deliver outstanding customer service by resolving queries and addressing issues effectively.
Opportunity Conversion: Turn lost opportunities into leads by reconnecting and offering alternative solutions.
Referral Sales: Encourage and facilitate sales through customer referrals, offering incentives to customers who bring in additional business.
Team Collaboration: Collaborate with other internal departments to optimize the customer experience.
Performance Metrics: Maintain high levels of performance, meeting or exceeding set metrics.
Shift Management: Willingness to work in rotating shifts covering the US/UK/Australia time zones.
Requirements:
Fluent in English (English Medium Primary Education preferred).
Experience:
A minimum of 1 to 2 years in a U.S. outbound sales process is mandatory.
Freshers with excellence in English can also apply.
Skills:
Communication: Excellent soft language skills, having undergone Voice and Accent Neutralization (VNA) training.
Sales Qualities: Candidate must be persuasive yet unobtrusive, able to engage customers with a balance of assertiveness and tact.
Technical Skills: Basic understanding of Excel and prior experience working with a CRM are essential.
Shift Flexibility: Ability to work in rotating shifts for the US/UK/Australia markets.
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