International Customer Support Executive

Job Description

Greetings from KVC CONSULTANTS LTD. Profile 1: HIRING FOR LEADING MNCs for International Customer Support Eligible:- Graduates and Undergraduates Experience both may apply Minimum 6 months of experience in International Voice Process Location: Pune (Hinjewadi) Salary: upto 4.9lpa Profile 2 : Back End profile Eligible:- Graduates and Undergraduates Experience both may apply Minimum 6 months of experience in International Blended Process Location: Pune (Hinjewadi) Salary: upto 4.8lpa Profile 3: HIRING FOR LEADING MNCs for International Customer Support Minimum 6 months of experience in International Voice Process Location: Hyderabad (Hitech City) Salary: upto 4.7lpa -------------------------------------------------------------------------------------------------- JOB DESCRIPTION: Engage with customers over phone calls to provide support, answer queries, and resolve issues in a professional and courteous manner. Address customer concerns and provide relevant solutions, ensuring satisfaction. Identify customer problems or concerns and offer timely and effective solutions. Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed. Follow predefined scripts and guidelines to maintain consistency and professionalism in all customer interactions. Adapt communication style to fit the customers needs while maintaining service standards. Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call. Ensure calls meet internal quality and performance metrics (such as First Call Resolution, Customer Satisfaction, etc.). Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR). Continuously work towards improving personal and team performance through self-assessment and feedback. Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns. Offer empathetic solutions, ensuring a positive customer experience despite challenges. Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention. FOR THE INITIAL SCREENING ROUND --- PLS CALL ANY OF THE BELOW NUMBERS- or WA with resume and profile interested & location . Vanshika -- 9628373762 Siya -- 7565006262 Areesha -- 9628373763 Divya -- 9821182650 ##KVC CONSULTANTS LTD## ##NO PLACEMENT CHARGES##