International Business Manager

As a Multinational Client Service Specialist at the International Business, Employee Benefits Practice team, your role involves managing and nurturing holistic relationships with valued multinational clients. You will act as the primary point of contact for HR teams, ensuring smooth execution of all client-related administrative matters. Your responsibilities will include effective relationship management, being a central focal point for account management, managing client grievances, renewal management, and identifying up-sell/cross-sell opportunities. Key Responsibilities: - Strengthen client relationships and engage effectively year-round - Work closely with the Sales Team to build quality, review, and feedback - Manage client and employee level engagement activities and strategies - Serve as a key bridge between global and local stakeholders - Coordinate with internal and external teams as a single point of contact - Address client challenges and dissatisfaction as the point of escalation - Facilitate internal coordination and external communications for client grievances and resolutions - Manage client renewals following IB protocols - Identify and capitalize on revenue opportunities through cross-selling and up-selling Qualifications Required: - Excellent communication skills, both written and verbal - Exposure to servicing MNCs/International Clients in previous roles is advantageous - Experience in successfully managing end-to-end renewal processes for Group Benefit Insurance portfolios - Exposure to Employee Benefits Policy servicing - Technical knowledge in the Employee Benefits Practice domain - Effective time management and project management skills with multiple stakeholders - Ability to work under tight timelines and across global time zones - Quick adaptability to learn and unlearn new processes and technologies Please note that the position is based in Bangalore, Mumbai, Pune, or Gurgaon with a required experience of 2 to 6 years.,