International Business Development

Role Title

Customer Success Manager

Function

CSM

Reporting

Manager

Location & Shift

Noida - 2 (should be flexible)

Customer Success Manager (CSM)

Key Accountabilities

·       Build and maintain strong relationships with international clients to ensure satisfaction, loyalty, and long-term engagement

upselling and cross-selling

·       Serve as the primary point of contact for assigned accounts, ensuring seamless communication and timely issue resolution

·       Collect and analyze client feedback to continuously improve service delivery and client experience

·       Maintain detailed documentation of client interactions, account updates, and service processes

Roles and Responsibilities

·     Bachelor’s degree (mandatory)

• 4–8 years of experience in

  Customer Success, Account Management, or Client Services

  , preferably within the

  outsourcing/BPO/KPO

  industry
• Exceptional communication, interpersonal, and relationship-building skills
• Demonstrated experience working with clients in

  international markets

  (USA, UK, Australia)
• Strategic thinker with a proactive approach to client growth, retention, and satisfaction

Qualifications

·       Fluent in English

·       University degree – Graduation.

Behaviours

·       Proactive, independent and with “can-do” attitude.

·       Good communication skill.

·       Team player (group skill).

·       Be aware of GLOBAL FPO information security, business continuity, quality and other ISO or equivalent policies/ industry standards and discharge duties against them as appropriate.

·       Identify risks related to process and information security and treat/ mitigate the same as appropriate.

Share your cv at yash.bassi@globalfpo.com