International BPO Executive

Job Description

Job Description:- We are looking for Tele Sales Executive for International Process to be based at Gurgaon, Haryana. A Tele caller for providing guidance on available options and ensuring compliance with regulations. This role primarily handles outbound calls for lead generation or follow-up for retention and may also involve inbound calls, offering customer service and support. B) Key Responsibilities: Lead Generation: Must be responsible for making outbound calls to potential clients to generate leads or follow up on inquiries health insurance. Inbound Call Handling: Answer incoming calls from potential and existing clients, addressing their questions and concerns about health insurance. Product Knowledge: Provide accurate and comprehensive information about plans, benefits, premiums, and policy terms. Client Assistance: Help clients understand their eligibility subsidies, choose the appropriate plan, and complete the enrollment process. Customer Service: Address customer inquiries, resolve issues, and provide excellent customer service to ensure satisfaction. Compliance: Ensure adherence to Company regulations and company policies. Documentation: Maintain accurate records of customer interactions and sales activities in a CRM system. Sales and Appointments: May be involved in converting inquiries into sales or scheduling consultations with insurance agents. C) Skills and Qualities: Excellent Communication Skills: Ability to clearly and concisely explain complex information to clients. Strong Customer Service Skills: Empathy, patience, and the ability to handle difficult situations professionally. Product Knowledge: A good understanding of health insurance plans, benefits, and enrollment processes. Sales Skills: The ability to persuade customers to take action and close sales. Problem-Solving Skills: The ability to identify and resolve customer issues effectively. Computer Skills: Proficiency in using a computer and relevant software, such as CRM systems. Organizational Skills: The ability to manage time effectively and prioritize tasks. Adaptability: The ability to handle a variety of customer interactions and adapt to changing situations.