We are looking for a proactive and customer-focused Client Relationship Executive / Associate to manage day-to-day client interactions for our US-based customers. The role involves handling client communication via email, calls, and virtual meetings, coordinating with internal teams, ensuring service quality, and maintaining long-term client relationships. Key Responsibilities: Client Communication & Relationship Management: • Act as the primary point of contact for assigned US clients • Handle client emails, calls, and follow-ups professionally • Understand client requirements and service expectations • Build and maintain long-term client relationships Operational Coordination: • Coordinate with internal operations and delivery teams • Track tasks, deadlines, and client deliverables • Escalate issues proactively and ensure resolution • Share daily/weekly client updates and reports Required Skills & Qualifications: • Excellent written and verbal English communication skills • Experience in BPO/KPO/ITES or client handling preferred • Comfortable with emails, calls, and virtual meetings • Strong problem-solving and coordination skills • Proficiency in MS Office / Google Workspace Experience: • 1–4 years of relevant experience • Freshers with strong communication skills may be considered

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International BPO Executive