International Blended Chat & Voice Process Professional

0 - 5 years

2 - 5 Lacs

rajarhat

Posted:2 days ago| Platform: Naukri logo

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Skills Required

customer service bpo inbound customer service bpo customer service international call center voice process customer management voice support customer relationship inbound voice process customer support customer care customer retention international voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility

  • Manage and respond to customer inquiries via chat and voice.
  • Provide excellent customer service and resolve issues efficiently.
  • Collaborate with team members to achieve process goals and objectives.
  • Develop and maintain knowledge of products and services.
  • Identify and escalate complex issues to senior team members.
  • Maintain accurate records of customer interactions and transactions.

Job Requirements

  • Minimum 5 years of experience in a related field, preferably in HR or BPO.
  • Strong communication and interpersonal skills are essential.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Proficiency in International Blended Chat & Voice Process is required.
  • Strong problem-solving and analytical skills are necessary.
  • Ability to work collaboratively as part of a team.

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HUMAN BEFORE RESOURCE PRIVATE LIMITED

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