Internal Sales Executive

Role Overview: You will be working as an Inside Sales Executive at Frido, a leading D2C brand specializing in innovative ergonomic products. Your role will involve contacting and engaging customers who have abandoned their carts, persuading them to complete their purchases, optimizing cart recovery strategies, maintaining records of customer interactions, collaborating with cross-functional teams, staying updated on industry trends, and evaluating the effectiveness of cart recovery campaigns. Key Responsibilities: - Contact and engage customers who have abandoned their carts through various communication channels. - Persuade customers to complete their purchases by addressing concerns and offering assistance. - Assist in optimizing cart recovery strategies by analyzing customer behavior and suggesting improvements. - Maintain accurate records of customer interactions and follow-up actions. - Collaborate with cross-functional teams to enhance the cart recovery process. - Stay updated on industry trends and technological advancements related to cart recovery techniques. - Continuously monitor and evaluate the effectiveness of cart recovery campaigns, making necessary adjustments. Qualification Required: - Strong communication skills, both verbal and written. - Ability to handle objections from customers with professionalism and empathy. - Detail-oriented and organized approach to managing customer data.,