Internal Sales Executive

office-based role in Kochi

written English fluency

Each candidate will have similar skill sets and responsibilities, allowing the workload to be shared effectively and ensuring operational continuity in case of absence or leave.

Core Responsibilities

1. Digital Follow-Ups & Customer Communication

• Proactively follow up on all open quotes via

  email and WhatsApp

  , maintaining a polite and professional tone aligned with ESCOs communication standards.
• Log all customer responses and updates in

  Salesforce

  accurately and in real-time.
• Notify the relevant

  Business Development Managers (BDMs)

  if a query requires technical clarification, pricing adjustments, or direct follow-up.
• Maintain daily discipline in updating records and ensuring full visibility of ongoing opportunities.

2. CRM & Data Management

• Create and maintain

  Salesforce records

  for accounts, contacts, opportunities, and quotes, ensuring proper tagging, categorisation, and completeness.
• Track and update all new project leads from assigned sources, ensuring timely action and follow-up.
• Ensure

  data integrity and consistency

  across Salesforce and related digital platforms.
• Generate routine reports and maintain structured digital records for management review.
• Demonstrate

  advanced Excel proficiency

  in data tracking, reporting, and analytics this skill will be validated before hiring.

3. EstimateOne Platform (Construction Lead Software)

• Monitor

  EstimateOne

  daily to identify and flag all new tenders and opportunities relevant to ESCOs product range and target sectors.
• Log all identified tenders in

  Salesforce

  , including opportunity details, project notes, and assigned follow-up tasks.
• Create and maintain Salesforce records by adding new accounts, contacts, and opportunity entries sourced from EstimateOne.
• Transfer the

  EstimateOne company and contact directory

  into Salesforce progressively, ensuring all data is clean, accurate, and correctly categorised.
• Initiate and manage

  structured email outreach sequences

  through Salesforce, ensuring all communications are recorded against relevant accounts and opportunities.
• Track engagement and responses, forwarding qualified replies and leads directly to BDMs for follow-up.
• Maintain daily reporting discipline to ensure

  EstimateOne and Salesforce remain fully aligned and updated

  as part of a long-term data and outreach program.

4. Marketing Coordination

• Provide

  occasional support to the marketing function

  , acting as a conduit between the

  sales team and graphic designer

  for coordinated marketing and design requirements.
• Assist in ensuring that marketing assets and data sheets are aligned with current sales campaigns and product standards.

5. General Sales Administration

• Support preparation of reports, quote summaries, dashboards, and performance trackers as needed.
• Assist in maintaining accurate documentation and communication logs to ensure transparent tracking of each opportunity.
• Perform additional administrative duties as required to support the smooth functioning of the sales and marketing teams.

Required Skills & Experience

• Proven experience in a

  Sales Support

  or

  Sales Administration

  role (preferably handling international clients).

• Proficiency in Salesforce CRM

  (mandatory).

• Advanced Microsoft Excel proficiency

  including data management, formulas, pivot tables, and reporting.
• Excellent

  written English communication skills

  — grammar, tone, and clarity must meet international business standards.
• Strong attention to detail and accuracy in managing large volumes of data.
• Familiarity with construction or B2B tendering platforms (e.g.,

  EstimateOne

  ) is advantageous.
• Experience in supporting

  BDMs or Sales Managers

  with quoting, tender tracking, and CRM workflows.
• Proficiency with

  Outlook, WhatsApp Web/Desktop

  , and general digital collaboration tools.

Ideal Candidate Attributes

• Professional communicator with

  exceptional written English

  and a solid understanding of

  Australian business tone and etiquette

  .

• Process-driven

  , structured, and comfortable following clearly defined workflows.
• Highly

  organised and dependable

  , capable of managing multiple priorities within tight timelines.

• Self-motivated and proactive

  , with a natural sense of ownership and follow-through.
• Able to work collaboratively with cross-functional teams in

  Australia, India, and China

  , maintaining professionalism and attention to time zone overlaps.