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Intern- Customer Care

Intern- Customer Care

Criteo

0 - 1 years

0 Lacs

gurugram

Posted:Just now| Platform:

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Skills Required

administration career development equity wellness customer support customer service ms office advertising crm salesforce

Work Mode

Work from Office

Job Type

Internship

Job Description

Responsibilities

Assist the customer care team in managing customer inquiries via email, and chat.

Understand the Criteo Policy & tool and then provide accurate and timely information to customers regarding products, services, and policies.

Resolve customer issues and complaints with empathy and professionalism.

Document and track customer interactions CRM/Salesforce.

Collaborate with other departments to ensure customer needs are met.

Participate in training sessions to improve product knowledge and customer service skills.

Support the team in various administrative tasks as needed.

Who You Are:

Pursuing/completed a degree in Business, Communications, or a related field.

Excellent verbal and written communication skills.

Strong problem-solving abilities and attention to detail.

Ability to work well in a team environment.

Proficiency in Microsoft Office Suite and familiarity with CRM software is a plus (not a mandatory requirement)

Positive attitude and a willingness to learn.

We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we d love to see your application!

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Intern- Customer Care