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Customer support - International Voice Process

Customer support - International Voice Process

2coms

1 - 6 years

2 - 4 Lacs

bengaluru

Posted:-1 days ago| Platform:

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Skills Required

voice training and development inbound calls verbal communication interpersonal skills international voice customer support strong interpersonal skills customer satisfaction international voice process voice support quality standards communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

SUMMARY

International Voice Process Representative

==============================

Summary

We are seeking highly motivated and customer-focused individuals to join our HR Support team as International Voice Process Representatives. As a key member of our global BPO environment, you will play a vital role in delivering exceptional support to our clients. This is an exciting opportunity to build a career in a fast-paced and dynamic industry, with potential for absorption into client payroll based on performance and business needs.

Responsibilities

Provide exceptional customer support through voice-based interactions
Handle customer inquiries, concerns, and feedback in a professional and courteous manner
Utilize strong interpersonal skills to build rapport with customers and resolve issues efficiently
Work collaboratively with the team to achieve sales and customer satisfaction targets
Participate in structured training and development programs to enhance skills and knowledge
Adhere to company policies, procedures, and quality standards

Requirements

Requirements:

Qualification: Graduate or Undergraduate degree
Experience: Minimum 6 months in a customer support or voice-based process
Skills:

+ Excellent English communication (verbal)

+ Strong interpersonal skills and customer orientation

+ Ability to work in rotational and night shifts

+ Willingness to work with a globally respected brand

+ Immediate joiners or those with a maximum of 15 days' notice preferred

Benefits

CTC: Up to 56,000 per month (based on last drawn salary and experience)
Laptop and other assets will be provided by the company.
P.F + E.S.I + 5000/- performance bonus monthly.
The company will give a two-way cab facility.

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2coms

Recruitment & Consulting

Bangalore

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Customer support - International Voice Process