Interesting Job Opportunity: Wattmonk Technologies - General Manager - IT Operations

Role Overview

Key Responsibilities

Technology-Enabled Operations :

• Champion adoption of workflow tools, CRMs, ticketing systems, RPA, and automation platforms to optimize processes.
• Collaborate with Product & Tech teams to implement AI/ML-driven solutions for process efficiency.
• Drive digitization of SOPs and ensure technology-first execution across delivery teams.
  

Operations Leadership

• Lead and manage day-to-day operations across client-facing delivery teams.
• Ensure adherence to SLAs, TAT, and quality benchmarks.
  

Performance & Process Excellence

• Define, track, and improve KPIs using data analytics and dashboards.
• Identify bottlenecks and implement automation-led solutions to scale delivery.
• Standardize workflows, drive continuous improvement, and enhance tech adoption across functions.
  

Team & Stakeholder Management

• Manage and coach mid-level managers and team leads; instill a performance-driven culture.
• Act as the bridge between Operations, Technology, and Business teams for end-to-end execution.
  

Customer-Centric Technology Operations

• Ensure technology-enabled workflows align with client requirements and quality standards.
• Proactively manage escalations with real-time dashboards and reporting.
  

Governance & Compliance

• Ensure compliance with quality, data security, and regulatory requirements.
• Maintain audit-ready documentation through digital tools.
  

Candidate Profile

Required Qualifications :

• 7 to 10 years of experience in technology-enabled operations, SaaS, or service delivery environments
• Proven success in managing and scaling teams of 20 - 50+ with a technology-first approach.
• Hands-on experience with workflow automation, CRM, RPA, ticketing, or digital platforms.
• Strong analytical skills with ability to build and interpret data dashboards.
• Excellent stakeholder management and communication skills.
  

Preferred Qualifications

• Experience managing P&L or large operational budgets.
• Exposure to solar, energy tech, SaaS, or digital service operations.
• Knowledge of emerging technologies (AI, ML, cloud platforms) for operations optimization.