Inside Sales Specialist

KEY RESPONSIBILITIES

1. Sales Support: Assist senior sales staff in achieving sales targets by conducting product

demonstrations, providing information about gemstones and jewelry, and guiding customers

through the purchasing process.

2. Customer Engagement: Interact with customers via phone, email, and live chat to answer

inquiries, address concerns, and provide personalized recommendations based on their

preferences and budget within the mid-priced segment.

3. Order Processing: Process customer orders accurately and efficiently, ensuring that all

transactions are completed in compliance with company policies and procedures.

Product Knowledge: Develop a thorough understanding of the mid-priced segment products,

including gemstones, jewelry collections, and accessories, to effectively communicate product

features, benefits, and pricing to customers.

5. Relationship Building: Build and maintain positive relationships with customers to foster

loyalty and repeat business, including following up with customers post-sale to ensure

satisfaction and address any issues or concerns.

6. Sales Reporting: Assist in maintaining sales records, updating customer profiles, and

generating sales reports to track performance, analyze trends, and identify opportunities for

improvement.

7. Cross-functional Collaboration: Collaborate with various departments, including marketing,

product management, and customer service, to support sales initiatives, promotions, and product

launches within the mid-priced segment.

8. Continuous Learning: Stay updated on industry trends, product knowledge, and sales

techniques through training sessions, workshop

GOOD TO HAVE SKILLS

*Gemological Knowledge

*Multilingual Abilities

*Digital Marketing Skills

*CRM Software Proficiency

*Negotiation Skills

*Product Presentation Skills

*Continuous Learning

*Analytical Skills