Inside Sales Specialist

COMPANY OVERVIEW:

GemPundit.com is a rapidly growing e-commerce platform specializing in loose gemstones and coloured gemstone jewelry. Over the past decade, our dynamic work culture and talented team have driven our

success. Guided by an experienced management team, we have created an environment where employees

can thrive, learn, and grow.

Our achievements have been recognized by the Gems & Jewellery Export Promotion Council, where we

have earned accolades for the Highest Number of International Clients in the Gems & Jewellery Industry

for the past two years.

Join us on an exciting journey as we expand our domestic and international presence, hiring outstanding talent across various departments and locations.

https://www.gempundit.com/

KEY RESPONSIBILITIES:

1. Sales Support: Assist senior sales staff in achieving sales targets by conducting product

demonstrations, providing information about gemstones and jewelry, and guiding customers

through the purchasing process.

2. Customer Engagement: Interact with customers via phone, email, and live chat to answer

inquiries, address concerns, and provide personalized recommendations based on their

preferences and budget within the mid-priced segment.

3. Order Processing: Process customer orders accurately and efficiently, ensuring that all

transactions are completed in compliance with company policies and procedures.

4. Product Knowledge: Develop a thorough understanding of the mid-priced segment products,

including gemstones, jewelry collections, and accessories, to effectively communicate product

features, benefits, and pricing to customers.

5. Relationship Building: Build and maintain positive relationships with customers to foster

loyalty and repeat business, including following up with customers post-sale to ensure

satisfaction and address any issues or concerns.

6. Sales Reporting: Assist in maintaining sales records, updating customer profiles, and

generating sales reports to track performance, analyze trends, and identify opportunities for

improvement.

7. Cross-functional Collaboration: Collaborate with various departments, including marketing,

product management, and customer service, to support sales initiatives, promotions, and product

launches within the mid-priced segment.

8. Continuous Learning: Stay updated on industry trends, product knowledge, and sales

techniques through training sessions, workshop.

Skills Required:

Good communication and interpersonal skills.

Good Learning skills

Experience and fresher both can apply.