Inside Sales

This is 6 months contractual role which is renewable basis on performance

Role & responsibilities

• Responsibilities: Subscription Revenue Growth:

• Work towards overall subscription revenue growth by 25% YOY
• Work towards subscription revenue growth by each agent by 5% YOY

• Subscription Customers:

• Expand subscription customers portfolio by identifying, outreaching, and subsequently closing orders from new institutes/hospitals/research centres/govt entities in India.
• Expand subscription customers portfolio by identifying, outreaching, and subsequently closing orders from new institutes/hospitals/research centres/govt entities in selected foreign countries.
• Renew subscription orders of the existing institutional subscribers.
• Conduct regular calls/online meetings with both potential and existing customers.

• Stakeholder Coordination, Email Communication and MIS:

• Acknowledge all emails/communications from customers and agents within 24 working hours.
• Coordinate with customers, agents, internal teams, and vendors to address concerns and requirements raised by the clients and agents within stipulated timeline.
• Perform regular follow ups with the concerned stakeholders for any open matters.
• Maintain tracker of all key Subscription related tasks and share weekly summary report with the Manager.
• Assist Publishing team with any additional projects, initiatives, and any other related tasks as and when is assigned.

• Quotation, Invoicing, Refund, and other Accounts Related Tasks:

• Share quotation with customers and agents within stipulated time.
• Share invoice with customers and agents within stipulated time.
• Amend quotation and invoice as per customer and agents request as and when is required.
• Coordinate with Accounts team for processing refund and payment adjustment request from customers and agents.
• Maintain relevant tracker and report.

• Marketing, Promotion, Process Improvement, and Innovation:

• Work closely with Marketing team to perform various marketing & promotional activities through various channels pertaining to Subscription.
• Work towards process enhancement and implementing new process/innovation for better outcome.

Desired Profile:

• Bachelors or Masters degree in business management, Sales, Commerce or Marketing.
• 3-5 years of work experience in call centre, customer service, Sales, and business development.

• Strong Tele Calling / Tele Sales, experience would be preferred.

• Excellent communication skill (both verbal and written).
• Excellent stakeholder and relationship management skill.
• Result oriented, flexible, problem solving and team player.
• Sound knowledge of MS Office.

Max 28K NTH

meenakshi.dixit@persolapac.com

www.persolindia.com

**********************************

The information contained in this e-mail and any accompanying documents may contain information that is confidential or otherwise protected from disclosure. If you are not the intended recipient of this message, or if this message has been addressed to you in error, please immediately alert the sender by reply e-mail and then delete this message, including any attachments. Any dissemination, distribution or other use of the contents of this message by anyone other than the intended recipient is strictly prohibited.

By submitting your curriculum vitae or personal data to us in connection with your job application, you are deemed to have read and agreed to the terms of our Privacy Policy, and consented to the collection, use and disclosure of your personal data by us and our affiliates, in accordance with our Privacy Policy. Please visit www.persolindia.com for a copy of our Privacy Policy. If you wish to withdraw your consent, please drop us an email to let us know.

****************************