InP - Call Center Trainer Senior

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What we offer you

• Working in an international company, alongside international colleagues.
• Being a part of an innovative and entrepreneurial environment of a growing department and team. Option to work fully remotely, with the necessary equipment provided by the company (computer, monitors, accessories).
• Development opportunities by using the company's on-line training database and LinkedIn Learning. Unique working atmosphere (team integration meetings, friendly working environment, support of experienced employees).
• Opportunity to get involved in social projects and local initiatives.
• A broad range of professional education and personal development opportunities
• A work environment built on collaboration and respect

FIS JOB LEVEL DESCRIPTION
Career level management role. Works under general direction of middle or senior level customer service management. Manages and mentors a team of Call Center Quality Assurance Representatives. Serves as a project leader and/or subject matter expert, and provides input into strategic direction. Typically requires a minimum of seven years of experience in quality monitoring or quality assurance, preferably in a call or contact center in a service industry and five or more years management or supervisory experience.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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