Infosys BPM is Hiring - Solution Architect Customer Service Practice

Were Hiring! Join Infosys BPM as a Senior Manager / Manager Solution Architect (Customer Service/Service Desk Practice)

Locations: Bangalore | Pune | Gurgaon

Experience: 10+ Years in BPM Industry

Domain: Customer Service / Service Desk

Are you passionate about digital transformation and eager to work in a fast-paced, innovative-driven environment?

Do you thrive on solving complex problems and designing impactful solutions for global clients?

If yes, Infosys BPM invites you to be part of our Customer Service Practice as a Senior Manager / Manager Solution Architect.

What You'll Do

• Lead and design cutting-edge solutions for customer service operations.

• Collaborate with global clients to transform service delivery using digital tools and frameworks.

• Drive operational excellence and innovation across service desk and customer support functions.

• Work closely with cross-functional teams to architect scalable, efficient, and customer-centric solutions.

What Were Looking For

• 10+ years of experience in the BPM industry, with a strong background in Customer Service or Service Desk operations.

• Proven expertise in solution design or a solid operational leadership track record.

• A passion for problem-solving, patience, and the ability to leverage knowledge bases and tools effectively.

• Excellent communication and interpersonal skills to engage with stakeholders and lead teams.

• A drive to make a meaningful impact in a global technology ecosystem.

Why Infosys BPM?

• Work with global clients across industries.

• Be part of a robust technology ecosystem that fosters innovation and growth.

• Enjoy a collaborative culture, continuous learning, and career advancement opportunities.

Interested or Know Someone Who Fits the Requirement?

Tag them in a reply mail or reach out directly to apply! Lets build the future of customer service together.

Interested in this Opportunity? Let’s Get Started!

updated resume

shreya.anand01@infosys.com

Candidate Information (Required for Screening)

• Full Name

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• Email ID & Mobile Number

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• Graduation Details

  (Degree):

• Date of Birth

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• Post-Graduation Details

  (if applicable):

• Total Experience

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• Relevant Experience (Customer Service / Solution Design)

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• Current / Previous Company Name

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• Current CTC ()

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• Expected CTC ()

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• Notice Period

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• Current Location

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Apply Now and Take the Next Step in Your Career!

We’re excited to connect with passionate professionals who are ready to make an impact.

Warm Regards,

Talent Acquisition Team

Infosys BPM Ltd.

Human Resources | INFY HR

www.infosysbpm.com

Bangalore | Pune | Global Locations

Transforming Talent | Empowering Careers