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Information Technology Infrastructure Engineer

Information Technology Infrastructure Engineer

Tata Consultancy Services

3 - 12 years

0 Lacs

pune maharashtra india

Posted:11 hours ago| Platform:

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Skills Required

technology support networking management swift networks security notifications network wan vpn firewall monitoring aws azure gcp provisioning escalation troubleshooting tcp ip dhcp authentication virtualization nagios solarwinds datadog communication teamwork

Work Mode

On-site

Job Type

Full Time

Job Description

Role: IT infrastructure engineer Level 1.5

Experience: 3 to 12 years

Location: Pune, Chennai

Notice Period: 0 to 45 days

Immediate joiners preferred

Responsibilities: -

Command Center Team Member

Key Responsibilities:

Continuously monitor IT systems, networks, and cloud environments for performance issues, outages, and security threats.
Identify, escalate, and assist in resolving infrastructure-related incidents.
Maintain real-time dashboards, alerts, and notifications to ensure system health.
Troubleshoot network connectivity issues, including LAN, WAN, VPN, and firewall configurations.
Assist with network performance monitoring and escalate issues to Level 2 when needed.
Monitor cloud-based infrastructure (AWS, Azure, GCP) for performance, availability, and security.
Assist in provisioning and deprovisioning cloud resources as per IT policies.
Act as the first escalation point for IT support for infrastructure and applications related alerts and incidents.
Document troubleshooting steps, resolutions, and best practices.
Coordinate with Level 2/3 engineers for complex issues.

Skill Requirements:

Technical Skills:

Networking Basics

Cloud Basics

Active Directory (AD)

IT Infrastructure

Monitoring & Alerting Tools

Incident Management

Soft Skills:

✔ Strong analytical and troubleshooting abilities.

✔ Good communication and teamwork skills.

✔ Ability to work in a 24/7 Command Center environment (if required).

✔ Quick learner with a proactive approach to problem-solving.

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