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Industry Consultant-Industry.Travel & Transportation

2 - 6 years

6 - 10 Lacs

Gurugram

Posted:4 days ago| Platform: Naukri logo

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Skills Required

rest sabre production gds reservation crs customer service international ticketing travel agency tourism itinerary air ticketing tours holiday packages ticketing galileo iata travel process amadeus hotel booking tour packages domestic ticketing

Work Mode

Work from Office

Job Type

Full Time

Job Description

L2 support SME in a Service Delivery role for Sabre applications used in Etihad airways. The candidate is expected to triage the issues reported , analyse and provide a solution to the issues reported. Experience in handling Production issues is mandatory preferably in Airlines domain. In addition the candidate should be flexible for handling High severity Incidents and interacting with other 3 rd party vendors and internal ADM teams. The profile would also require supporting for on call duties as per roster in a 24 x 7 model Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Knowledge of related messages and options used for live scenario /use cases for Airport and reservation systems. Basic working Knowledge of Sabre Air vision and Air centre systems /similar GDS system including Catering, Fares management , scheduling etc. Basic working knowledge of REST API and ability to recreate Web issues and capture related RQ and RS logs. Basic knowledge of Host GDS commands Preferred technical and professional experience Working knowledge of handling Live time bound scenarios requiring issue resolution within stipulated time. Basic knowledge of Access privileges and User profile configurations of UserIDs /EPR for Airport and Reservation systems. Proficiency in Sabre Interact Airport and Reservations systems or in a similar GDS system.(proficiency level = Intermediate / Expert

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