Indriya | Store Commercial Manager / Store Operations Manager

The Store Operations Manager (SOM) is responsible for overseeing key operational aspects, with a primary focus on inventory control, replenishment, and asset management. This role plays a crucial part in maintaining accuracy in inventory records, ensuring compliance with commercial regulations, and facilitating smooth day-to-day operations. The SOM will collaborate with various teams, including Commercial, QC, SCM to optimize processes and contribute to the store's overall efficiency.

Responsibilities:

• Oversee inventory levels and replenishment processes.
• Ensure corrective inward inventory measures are aligned with weight and measure standards for every piece.
• Report discrepancies promptly and provide shortage reports to the management.
• Monitor gold, diamond and other metal weights accuracy during inventory receipt and product billing for every item.
• Maintain and control company assets within the store.
• Document and regulate the movement of assets.
• Report and take timely action in cases of missing inventory or assets.
• Conduct weekly, monthly audits for physical stock verification.
• Closely work with the finance team to ensure adherence to commercial compliances.
• Manage old gold, weights and measures, and closure of accounts payable/receivable activities.
• Raise invoices in SAP for accurate financial documentation.
• Maintain records and reconcile various modes of payment.
• Manage petty cash and ensure accurate reconciliation.
• Conduct day opening and closing activities at the cash counter.
• Collect cash and card receipts from cashiers.
• Generate and maintain daily, weekly, and monthly sales reports.
• Reconcile Tally credit card slips and other expense reports.
• Ensure training of cashier team to avoid any financial losses or billing error.
• Manage and motivate cashiering team to generate and process error free billing experience.
• Ensure regular training and upskilling of cashiering team.

Qualification & Experience:

• Bachelors degree in business administration, Finance, Inventory Management, Supply Chain Management, or a related field.
• Proven experience of minimum 6 years as Operations Manager in a retail management role, with a focus on jewellery or luxury goods
• Knowledge of commercial compliances and regulatory standards.
• Prior experience in handling cash management and financial reconciliation.