India Contact Centre Team Leader

Job Specifications:
The Team Leader must be a Strong candidate who can drive inside sales rigorously to convert leads and achieve the monthly revenue goals. The Team Leader should be a people manager with an analytical mind and drive the culture with ethics and compliance. Key Responsibilities:
Team Leadership & Performance Management

• Lead a team of inside sales executives handling inbound and outbound sales calls.
• Drive the performance rigorously to ensure Targets are met on daily, monthly basis.
• Monitor daily sales performance, call quality, and target achievement.
• Conduct regular coaching sessions, huddles, and feedback discussions.
• Drive motivation, discipline, and accountability within the team.

• Ensure adherence to Contact Centre scripts, compliance, and sales protocols.
• Track call KPIs such as AHT (Average Handling Time), conversion %, contact rate, and talk time.
• Audit Calls to improve process efficiency and customer experience.
• Maintain accurate records of leads, calls, and conversions through the available tools.

• Generate and analyze data daily, weekly, and monthly to build performance reports and identifying trends, gaps and areas of improvement. Must have an analytical mindset and deep understanding of data.

• Proficiency in Excel and reports at an advanced level, contact center reporting tools and data presentation. Must have an analytical mind and understanding of contact center metrics.
• Proven track record in contact center Inside Sales / Telesales.
• Strong leadership, coaching, and motivational skills. Clear communication.
• Data-driven decision-making with analytical thinking.
• Ability to work under pressure and manage high-performance targets.

• Graduate in any discipline.
• Minimum 6 years of experience in Inside Sales / Telesales, with at least 2 years as a Team Leader.
• Experience in a contact center / BPO sales environment is essential.
• Industry exposure in Healthcare, Telecom.