Client Care Executive

Job Description

Job Description Job Profile: Ensuring Client retention and Satisfaction. Outbound / inbound Calling Generating client visit through follow up calls to existing clients. Proven Sales experience. Key expectations from the role: Contact potential or existing customers to inform them about a product or service using scripts. Daily calling on Dialer and Manual calling which will be around 150 approx. in a day. Ask questions to understand customer objections and convince them to visit stores/clinics for Sales. Enter and update customer information in the Excel & CRM. Handle grievances to preserve the company's reputation. Facilitate future sales. Daily coordination with our clinical and field team to ensure the work is completed on time. Qualification: Preferably Bachelors. Skill Requirements: Excellent communication, soft skill to build customer rapport for effective interaction and interpersonal skills. Good knowledge of relevant computer programs (Auto dialers) & MS office. Proven track record of successfully meeting Tele sales goal. Ability to learn about products and services and describe/explain them to prospects. Cool-tempered and able to handle rejection. Flexibility and Ability to adjust to changing priorities in a fast-paced environment. Language Requirements: Hindi/English. Bengali. Hindi/English/Tamil/Kannada/Malayalam.