Client Care Executive

As a Client Care Executive at Chanel located in Delhi, India, you will be responsible for managing client interactions through various channels such as phones, emails, or messaging. Your main responsibilities include: - Acting as the first line of contact to address client queries and needs, proactively solving issues while delivering a differentiated experience - Engaging clients to build long-term relationships by providing exceptional service - Demonstrating sound understanding of CHANEL's products and services to address general queries - Supporting clients through guided navigation, troubleshooting, and personalized assistance - Ensuring clear and complete handover of cases to relevant parties and delivering concise and accurate data and insights - Proactively driving customers to boutiques and connecting them with appropriate colleagues for a luxurious customer journey - Handling various tasks simultaneously including calls, waiting list transactions, emails, and live chat - Capturing clear and accurate data, providing quantitative and qualitative insights of customers" voices - Handling customer feedback/complaints effectively, identifying trends, and sharing insights with retail teams Qualifications required for this role include: - Passion for client service and client relationship - Mature, logical, with critical thinking skills and ability to make sound decisions - Outstanding written and verbal communication skills - Strong computer and typing skills, CRM tool experience is a plus - Ability to learn quickly, perform under ambiguity, and possess a collaborative team spirit - Self-driven with a flexible mindset to work in a fast-paced environment - Willingness to work on weekends and public holidays as needed Chanel is dedicated to creating a conducive working environment where individuals can perform at their best, develop their strengths, and benefit from new opportunities. The company values true collaboration, respect for all, and believes that diversity is essential for success. Chanel offers competitive rewards, well-being programs, learning and development opportunities, and parental leave for all parents globally.,