Client Care Executive

Position- Client Care Executive - Tamil, Telugu, Kannada

Location Gurugram

Working Module: 6 days Working from Office (Sundays fixed off)

Shift Timing: 10 AM to 7PM

Job Profile:

Fluent Tamil, Telugu, Kannada

* Ensuring Client retention and Satisfaction.

* Outbound / inbound Calling

* Generating client visit through follow up calls to existing clients.

* Proven Sales experience.

Key expectations from the role:

* Contact potential or existing customers to inform them about a product or service using scripts.

* Daily calling on Dialer and Manual calling which will be around 150 approx. in a day.

* Ask questions to understand customer objections and convince them to visit stores/clinics for sales.

Key expectations from the role:

• Contact potential or existing customers to inform them about a product or service using scripts.
• Daily calling on Dialer and Manual calling which will be around 150 approx. in a day.
• Ask questions to understand customer objections and convince them to visit stores/clinics for Sales.
• Enter and update customer information in the Excel & CRM.
• Handle grievances to preserve the companys reputation.
• Facilitate future sales.
• Daily coordination with our clinical and field team to ensure the work is completed on time .

Skill Requirements :

• Excellent communication, soft skill to build customer rapport for effective interaction and interpersonal skills.
• Good knowledge of relevant computer programs (Auto dialers) & MS office.
• Proven track record of successfully meeting Tele sales goal.
• Ability to learn about products and services and describe/explain them to prospects.
• Cool-tempered and able to handle rejection.
• Flexibility and Ability to adjust to changing priorities in a fast-paced environment.