Posted:3 days ago|
Platform:
Work from Office
Full Time
Years Of Experience 5 to 10 Years
Education/Qualification BSc Computer Science, BTech or equivalent
• Coordination on bridge calls across teams, groups, sections, departments.
• Maintaining incident logs and processing incident reports for review with upper management
• Solving complex problems with information technology software and
• Providing training for technical support teams
• Developing procedural manuals for various IT issues Advanced Skills
• Ability to handle and perform in stressful situations
• Proficiency in Microsoft applications such as Word, PowerPoint and
• Incident Logging (Phone calls, Emails, Live Chats etc)
• Incident Coordination (Taking Notes on Bridge calls, RCA coordination) • Ticket Creation (Incident, Service Requests)
• Incident Categorization / Prioritization (Critical, High, Medium, Low)
• Incident Resolution
• Incident Closure Other Skills
• Hands on experience on Linux variants
• Exposure to public cloud technologies and virtualization
• Understanding of Jenkins CI/CD pipelines
• Familiarity with monitoring tools like Grafana, Prometheus, Kibana etc • Basic troubleshooting skills on network (TCP/IP, DNS, DHCP, Routing, Switching, Traceroute, TCPDump, Wireshark etc)
• Capable of self-learning on job
• Should be ready to work in Rotational shift including night shift
Sankhyana Consultancy Services
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