Posted:3 days ago|
Platform:
Work from Office
Full Time
Years Of Experience 5 to 10 Years
Education/Qualification BSc Computer Science, BTech or equivalent
• Coordination on bridge calls across teams, groups, sections, departments.
• Maintaining incident logs and processing incident reports for review with upper management
• Solving complex problems with information technology software and
• Providing training for technical support teams
• Developing procedural manuals for various IT issues Advanced Skills
• Ability to handle and perform in stressful situations
• Proficiency in Microsoft applications such as Word, PowerPoint and
• Incident Logging (Phone calls, Emails, Live Chats etc)
• Incident Coordination (Taking Notes on Bridge calls, RCA coordination) • Ticket Creation (Incident, Service Requests)
• Incident Categorization / Prioritization (Critical, High, Medium, Low)
• Incident Resolution
• Incident Closure Other Skills
• Hands on experience on Linux variants
• Exposure to public cloud technologies and virtualization
• Understanding of Jenkins CI/CD pipelines
• Familiarity with monitoring tools like Grafana, Prometheus, Kibana etc • Basic troubleshooting skills on network (TCP/IP, DNS, DHCP, Routing, Switching, Traceroute, TCPDump, Wireshark etc)
• Capable of self-learning on job
• Should be ready to work in Rotational shift including night shift
Sankhyana Consultancy Services
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
10.0 - 14.0 Lacs P.A.
coimbatore, tamil nadu
Salary: Not disclosed
vadodara
2.475 - 4.5 Lacs P.A.
airoli, navi mumbai, maharashtra
Experience: Not specified
1.8 - 2.16 Lacs P.A.
thane, maharashtra
Experience: Not specified
1.8 - 2.16 Lacs P.A.
noida, uttar pradesh
Salary: Not disclosed
Vadodara
2.625 - 4.5 Lacs P.A.
Vadodara, Gujarat
Salary: Not disclosed
Hyderabad
4.0 - 8.0 Lacs P.A.
Vadodara
4.0 - 5.0 Lacs P.A.